FAQ

If you have any questions not listed below please call 1-866-779-7587 .

Do I need a prescription?

Yes. We require a prescription from a licensed physician for purchase of prescription drugs. Please note: Canada Prescriptions Plus can not accept computerized slips, empty bottles or labels.

Can I transfer my prescriptions from my current pharmacy?

Unfortunately, we cannot transfer prescriptions to our Canadian pharmacy. We must receive a faxed or mailed copy of the original signed prescription.

Is there a limit to how much I can buy?

Yes., The maximum you may purchase, at one time, is a 3 month supply of each of your medications, provided that you have a valid prescription for that supply of medication. If your physician writes a prescription for more than a 3 month supply, we can refill your prescription as you require.

Is the dispensing fee charged for each prescription?

Our dispensing fees are included in our prices.

How much are shipping charges?

Shipping charges are $9.95 U.S., per package (not per drug) for prescription items. Two or more people, living in the same household and ordering at the same time only pay a single shipping charge.

Do I have to pay any taxes?

No tax is applied to orders. Prescription medicines are tax-exempt.

How do I pay for my order?

We accept Personal Checks, money orders, E-checks, International money orders, and bank certified cheques. All prices quoted on CanadaPrescriptionsPlus.com are in US Dollars. CanadaPrescriptionsPlus.com does not keep your credit card information on file, your information will be deleted from our system after every transaction.

Will you accept my insurance?

No. We are located in Canada and because of this we cannot accept any foreign insurance. We will provide you with a proper receipt for insurance purposes. Your insurance company may or may not accept our receipts.

Are the prices listed in Canadian dollars or U.S.$?

All prices are listed in U.S.$, the price you see is the price you pay.

How long will my order take to process?

Most orders are delivered to your door within 2 to 4 weeks. To ensure prompt delivery, please:

  • ensure that you have filled out all forms accurately
  • fax or mail your original signed prescription promptly
  • submit your credit card information

What can delay my order?

Delays may be caused by failure to properly complete these requirements. Delays may also occur if :

  • the doctor and/or pharmacist requires additional information from you or your physician
  • you have an international (outside the USA) order, in which case the shipping time may be longer than normal
  • there is a discrepancy between your written prescription and what you have ordered

May I return my medications if I no longer need them?

Because we work in conjunction with licensed pharmacies to protect the safety of you and other parties involved, once a prescription and non-prescription products have been dispensed it cannot be returned for any reason. Under the pharmaceutical law prescription drugs are not returnable. All sales are final. So before ordering (completing your order) please consult with your physician regarding your medications.

Can I buy Valium, Tylenol #3 or similar medications from your pharmacy?

By law we cannot ship any narcotic or controlled substance across the border.

Are all drugs available in Canada?

Almost all medications available in the USA are available in Canada.

Are all drugs less expensive in Canada?

Most drugs are less expensive in Canada.

How does the quality of Canadian medications compare to American medications?

Canadian pharmacies are known for offering some of the highest standards for quality and safety around the world. Governmental and pharmaceutical councils monitor the industry and ensure that strict guidelines are followed before medications can be released into the market.

Why do some drugs have different names in Canada?

These are trade or brand names registered by the manufacturer. In different countries manufacturers will often use different trade names. The medications have the same active ingredients, but may look different and have a different trade name. (For example Prilosec (U.S.) and Losec (Canada), or Augmentin (U.S.) and Clavulin (Canada).

Why does my prescription medication look different than what I’m used to taking?

Prescription medication, or the packaging it comes in, can have a different appearance in Canada than it does in the United States. Pills may be a different shape or colour than you may be used to receiving but the medication has the same active ingredient. Our licensed pharmacists ensure that each and every prescription is filled with accuracy.

Do you ship medications internationally?

No, we do not ship internationally.

What if I have a problem with my medication?

All health related issues should be addressed to our Pharmacy Helpline at 1-855-218-5085. Our team will get back to you promptly.

I’m having some negative reactions with my medication. Is there someone that can help me?

If the reactions are severe, please contact your local emergency service provider. Our Pharmacy Helpline would be happy to assist you with any medication-related issues at our toll-free number 1-855-218-5085.

What if I have a concern about customer service or prices, etc.?

Our customer care specialists team works seven days a week and are here to help you. Please call them during our stated business hours.

How will the medications be delivered and how long will they take?

The medications will be delivered by mail and will take approximately 10 to 18 business days.

Do you only sell Canadian drugs or do you sell from other countries as well?

In addition to dispensing from a Canadian dispensing pharmacy, we also dispense your medications from international fulfillment centres that are approved by the regulatory bodies from their respective countries. We affiliate with dispensaries in the following jurisdictions that ship product to our customers: Canada, Mauritius, New Zealand, Singapore, Turkey, United Kingdom, India and the United States.

About generic drugs

You don’t need to be reminded how expensive prescription drugs are. However, there is an alternative that can help you reduce your drug costs significantly-generic drugs. Generic drugs are safe, effective and save consumers an estimated $8 to $10 billion dollars a year at retail pharmacies!

What are generic drugs?

Generic drugs are “bioequivalent” of a brand-name drug in dosage form, safety, strength, quality, how it is taken, performance and intended use.

It is recommended to use one formulation of a brand or generic drug consistently to achieve the best results. This is particularly true for cardiovascular drugs, antimicrobials, proton-pump inhibitors, levothyroxine (ie. Synthroid), & antiepileptic drugs (ie. Topamax, Lamictal).

Are generic drugs as safe as brand-name drugs?

Absolutely. Both brand-name and generic drug facilities meet the same standards of good manufacturing practices. In fact, an estimated 50% of generic drug production actually comes from brand-name companies. These companies frequently make copies of their own or other brand-name drugs, but sell them as generics.

Are generic drugs as effective as brand-name drugs?

Essentially, yes. 98% of people who take generic drugs experience positive results.

Why do generic drugs look different than their brand-name counterpart?

US trademark laws do not allow a generic drug to look exactly like the brand-name drug. However, while colors, flavors and other inactive ingredients may be different, the drug must duplicate the active ingredient.

Why are generic drugs less expensive?

New brand-name drugs are developed under a patent, giving the company the sole right to sell the drug during the patent period. During this time, a drug company charges more for a brand-name drug to recover the costs of developing the drug, which also includes research, marketing and promotion. When the patent expires, other manufacturers can begin to produce and sell generic versions of the brand-name drug.

Because these manufacturers don’t have the same research and development costs, they can afford to sell their product at substantial discounts. Also, with more products in the market, there is more competition, which keeps the prices down.

Is there a generic drug for all brand-name drugs?

No. Currently only half the drugs on the market are available in generic form. The other half are protected under patents, allowing only one company to produce them.

How can I get less expensive generic drugs?

Talk to your doctor or pharmacist. Ask for prescriptions for generic drugs whenever possible.

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